What payment methods do you accept?
COD (Cash on delivery), Credit card, Debit card, Net banking, PayPal.
If you accept bank transfer, how long do customers have to make the payment before their order is cancelled and items returned to stock?
Once you are in the payment gateway page, kindly ensure to process the payment within 5 mins. The items will not return to stock rather it will be in your cart.
When will my order ship? (or) To where do you ship? How long does it take you to process an order before it is dispatched?
After your payment is verified, it takes up to 24 hours to process and ship your order to your designated shipping address. This does not include weekends or holidays. Purchases made after 6 pm IST will not be shipped out until the next business day. If you order after 6 pm IST on a Friday, your order will likely be shipped out on the following Monday.
Do you ship packages internationally?
Depends. Mostly for now we are focused on the domestic market.
Where are your packages shipped from?
From our inventory which is located in Salem.
How are taxes and duties calculated?
(If only overseas) For Duties Delivered Paid (DDP) Orders: Duties and taxes may be included in the price depending on ship to country. If not included in the price, they will be shown at checkout.
For Duties Delivered Unpaid (DDU) Orders: As the customer, you are liable for all import duties, customs and taxes levied. Payment of these is required to release your order from customs on arrival.
What does “In-transit” mean for Post tracking?
Something you may want to cover for your customers is that “In-transit” means that you have dispatched the goods to your postal office, and that they are travelling to the destination postal dispatch center or post office, where a local driver or delivery person will be picking them up.